CLEAR EXPECTATIONS. BETTER CELEBRATIONS.
Refund and cancellation policy
Policy version: 2026-11-03
When we cannot deliver
If we cannot deliver your paid, approved birthday booking on its confirmed date, contact us with the booking reference. We will investigate and provide a full refund where we failed to deliver the booked service.
Before publication
Cancellation requests and content rejections before publication are reviewed manually. Contact us as soon as possible with your booking reference, transaction reference and reason. We will explain the decision and any applicable refund before considering the request closed.
After publication
A change of mind after the booked card has been published does not create an automatic refund. Complaints about service failure, unauthorized payments or other applicable consumer rights are still reviewed. Removing a card for privacy or safety is separate from deciding a refund.
How refunds work
Refunds are handled manually after verifying the payment and request. Approval in the dashboard, content rejection, hold expiry and takedown do not automatically transfer money. Accepted refunds are processed within a reasonable period under applicable requirements; we will confirm the expected processing time and reference. Banking/UPI settlement times may vary. Never share your UPI PIN or bank login.
If your hold expired
Do not pay using an expired QR code. If you already paid, keep the transaction reference and contact support. A late payment does not reserve or restore a date. We will check the payment and explain the available resolution.
Operator and support
Birthday WishDarshan Dobariya, 123 Main Street, City, State, ZIP
darshandobariya2608@gmail.com
Grievance contact: Darshan Dobariya